Refunds and Returns

At Valley Organic Balms, we take pride in crafting high-quality, natural, and organic products. Your satisfaction is our priority, and we want you to feel confident in your purchase.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Eligible Returns

We accept returns under the following conditions:

• Products must be returned within 30 days of purchase.
• Items should be in their original packaging and unused or lightly used.
• A proof of purchase (order confirmation or receipt) is required.

How to Request a Refund

To initiate a return:

• Contact our customer support team at hello@valleyorganicbalms.com.au within 30 days of purchase.
• Provide your order details and reason for the return.
• We’ll guide you through the return process and issue a refund once we receive the item.

Refund Details

• Refunds will be issued via the original payment method.
• Shipping costs are non-refundable, except when the product was damaged or incorrect upon arrival.

We stand by our products, and your happiness matters to us. If you have any questions, feel free to reach out!